IT Support Specialist

Qualifications :
– Diploma, Degree in Computer Science or equivalent

Other Requirements :
– Experience in a customer support environment
– Experience in a Manufacturing environment
– 2+ Years of working with Cloud platforms
– 2+ years of support Linux based systems
– Coding and development skills (2+ Years)
– Cloud Platform solutioning
– Technical knowledge and ability to troubleshoot across multiple IT infrastructure disciplines
– Knowledge of manufacturing systems

Job Descriptions :
– Ensure local manufacturing and operations are proactively supported and do not experience a shutdown due to any computer systems issues
– Support local project initiatives which require IT involvement as directed by local site management and Operations leaders that meet standards for PCN and Business Network
– Continued hunger to find opportunities to introduce new ways to deliver better results using NextGen technologies and services
&#;t be an order taker, be an engaged partner)
– Utilizes the internal Compass helpdesk to help manage customer engagements and requests
– Assures regional projects adhere to corporate standards, documenting exceptions and presenting to management
– Provides regional management with on-going updates
– Responsible for Relationship Management with other internal groups
– Coordinate plans and activities that involve the maintenance and set up of the local infrastructure
– Operates as local support for server, storage and network activities at the site and acts under direction from KGS regional group regarding these activities (when Corporate team unable to resolve)
– Be part of global support team provide remote support in IT operations and projects
– Communicates system activities to management and other departments affected by the network performance
– Partner with OT Engineers to better understand how IT and OT align to achieve Line-of-Business deliverables